Matt Grose

Matthew (Matt) Grose brings to Horton 25 years senior management experience, covering an array of Human Resources and organizational transformation achievements, including most recently as SVP for Human Resources and Customer Experience at MSIG Insurance.

Matt has an exceptional record in both the insurance and HR fields, with expertise in building capability in the emerging markets of Southeast Asia. He has an extensive network of senior insurance and HR contacts around the region built over two decades, and is uniquely placed to undertake senior executive hire assignments in the Financial Services and Human Resources spaces and combinations thereof.

As well as executive search, Matt offers a range of consultancy and training services, including:

CX Transformation: a comprehensive advanced Customer Journey Mapping platform for organizations to use to transform to customer centricity, including finding digital pathways as well as human interventions to drive customer engagement. Matt leads an agile project team made up of the client’s managers to work through a challenging change program, and will train the team to cascade the program down through the organization to drive service performance.

People Strategy and Change: undertaking a review of the HR function and repositioning it to be a strategic business partner that drives business performance rather than a reactive administrative unit, through:

• Working with senior management to craft and deliver on a multi component market competitive Employer Value Proposition covering all that engages, attracts and retains talent,
• Establishing and running an integrated Talent Management Program that objectively identifies high potential people and builds sustainable C level succession,
• Building a performance driven organization through running business aligned goal setting through to establishing best practice performance assessment processes.

Education          

MBA (Distinction) – University of Leicester, UK, 1998

B.A. Hons, Southeast Asian Studies (Thai Studies and Political Science double major), School of Oriental and African Studies (SOAS), University of London, 1989

Professional Accreditation

Chartered Fellow, CIPD (Chartered Institute of Personnel Development, UK)
Senior Associate, CIP, ANZII (Australia/New Zealand Insurance Institute), 2008

Certified Harrison Assessment Administrator, 2017

Certified MBTI and EIR (psychometric testing) Administrator, 2007

Certified DISC (Thomas International psychometric testing) administrator, 2000

City and Guilds (UK) Vehicle Mechanics Part 1, 1989

Languages Spoken:

Thai (fluent), Indonesian